To ensure the best possible experience for all our clients, we kindly ask you to take note of the following salon policies:
Late Arrivals:
If you arrive late for your appointment, we may not be able to provide the full service you booked, and you could still be charged for the time reserved. Please understand that this helps us stay on schedule for all clients
Deposits & Cancellation:
At the time of booking, we require a 30% deposit to secure your appointment. This will be deducted from your final service price.
If you need to cancel or rearrange your appointment, we respectfully request:
24 hours’ notice for appointments under 60 minutes.
48 hours’ notice for appointments over 60 minutes.
If your deposit was made through our online booking system, the transaction fees charged to us are non-refundable. Therefore, a small transaction fee of €1.50 will be deducted from your deposit if your appointment is cancelled.
Appointments cancelled without the required notice will incur a late cancellation fee of 50% of the scheduled appointment cost. Any deposit already paid will be applied towards this fee.
Failure to attend your appointment without prior notice (a no-show) will incur a charge of 100% of the scheduled appointment cost. Any deposit already paid will be applied towards this charge.
Deposits for hair extensions are 50% and are taken at your consultation appointment. These deposits are non-refundable once the hair has been ordered. We require 48 hours’ notice if you need to amend an extension application appointment.
First Appointments (Weekday 9.30 AM / Saturday 8:00 AM):
If you have the first appointment, please arrive on time, not early. Our team uses this time for prep and setup to ensure we are fully ready for your service.
Root Sprays:
We recommend avoiding root sprays before your colour appointment. if root sprays are used, it is at your own risk, as it may act as a barrier and affect colour coverage
Jewellery:
While we take great care during services, we advise wearing jewellery at your own risk. The salon cannot be responsible for any loss or damage.
Clothing:
Please be mindful of your clothing choices, especially if wearing delicate fabrics such as silk. We recommend avoiding these as there is always a risk during salon treatments.